Shipping policy

Last updated: March 5, 2026

Thank you for shopping at GiftWorx.store. We are committed to delivering your unique gifts in a timely manner while providing you with tracking information every step of the way.

Please read this Shipping Policy carefully to understand how we process, ship, and deliver your orders.

Processing Times

At GiftWorx, we know you're excited to receive your gifts. That's why we prioritize quick processing:

  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Processing Time vs. Transit Time: Please note that "processing time" is separate from "transit time" (the time your package spends with the carrier). Your total delivery time is processing time + transit time.

You will receive another notification when your order has shipped with tracking information.

Business days are Monday through Friday, excluding public holidays. Orders placed after 2:00 PM EST on Friday will begin processing on the following Monday.

Estimated Delivery Times

Due to our global network of fulfillment partners, delivery times vary depending on your location. Below are our standard estimates:



Region Estimated Delivery Time (Business Days)
United States 7-14 business days
Canada 10-18 business days
United Kingdom 7-15 business days
European Union 10-20 business days
Australia / New Zealand 10-20 business days
Rest of World 15-30 business days

Please note: These are estimates only and are not guaranteed. We strive to meet these timeframes, but delays can occur due to factors outside our control (see Section 5 below).

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. Rates are determined based on:

  • The destination country

  • The weight and dimensions of the package

  • The shipping method selected

We offer various shipping options at checkout to suit your budget and timeline. All applicable shipping fees are non-refundable.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing:

  • A tracking number

  • A link to the carrier's tracking portal

  • The carrier's name

Please allow 24-48 hours for tracking information to update in the carrier's system after receiving your shipping confirmation. If your tracking number isn't working immediately, don't worry—it simply means the carrier hasn't scanned the package yet.

If you haven't received your shipping confirmation within 5 business days of placing your order, please contact us at support@giftworx.store.

International Shipping & Customs

We ship worldwide! However, international orders may be subject to the following:

Customs Duties and Taxes: You, the customer, are responsible for any import duties, taxes, customs fees, or brokerage charges required by your country. These fees are not included in the price of the item or shipping cost displayed at checkout. They are determined by your local customs authority and payment is required to release your package from customs.

Customs Clearance Delays: International shipments may be subject to customs inspection, which can cause delays beyond our original delivery estimates. We have no control over customs processing times.

Prohibited Items: Some countries restrict certain items from import. It is your responsibility to ensure the products you order can be legally imported into your country.

Shipping Address Accuracy

Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrectly provided addresses.

If you realize you've provided an incorrect address, contact us immediately at support@giftworx.store. We will do our best to update the address before the order ships, but we cannot guarantee changes once the order is in processing.

Orders returned to us due to incorrect addresses may be subject to:

  • Return shipping fees

  • Restocking fees

  • Additional shipping charges for re-shipment

Lost, Stolen, or Delayed Packages

Once we transfer products to the carrier, title and risk of loss pass to you. This means the package becomes your responsibility once it leaves our fulfillment partner's facility.

However, we're here to help:

Lost Packages: If your tracking shows "delivered" but you haven't received your package:

  1. Check with neighbors or household members

  2. Check around your property (porch, mailbox, etc.)

  3. Contact your local post office/carrier with your tracking number

  4. Contact us at support@giftworx.store and we will assist in filing a claim with the carrier

Delayed Packages: We are not responsible for delays caused by:

  • Shipping carriers (weather delays, operational issues, high volume periods)

  • Customs clearance processing

  • Incorrect addresses provided by customer

  • Unforeseen events (natural disasters, strikes, pandemics, etc.)

If your package is significantly delayed beyond the estimated timeframe, please contact us and we will investigate with the carrier on your behalf.

Undeliverable Packages

Sometimes packages are returned to us as undeliverable. This can happen if:

  • The address was incorrect or incomplete

  • The package was refused at delivery

  • The package was unclaimed at the post office/carrier facility

  • Customs refused the package

If a package is returned to us as undeliverable, we will contact you to arrange re-shipment. You will be responsible for:

  • The cost of return shipping charged by the carrier

  • A re-shipping fee to send the package again

If you prefer a refund instead of re-shipment for an undeliverable package, the refund amount will be minus all shipping costs incurred (outbound and return) and any applicable restocking fees.

Order Changes and Cancellations

Order Changes: Need to change your shipping address or cancel an item? Contact us immediately at support@giftworx.store. We process orders quickly, so we can only accommodate changes if the order has not yet entered the fulfillment stage.

Order Cancellations: You may cancel your order within 12 hours of placement for a full refund. After 12 hours or once the order has been processed for fulfillment, cancellations are subject to our Return and Refund Policy.

Shipping During Holidays & Peak Seasons

During peak shopping periods (such as Black Friday, Christmas, etc.), processing and delivery times may be longer than usual due to:

  • Higher than normal order volume

  • Carrier capacity limitations

  • Weather-related delays

  • Holiday post office closures

We appreciate your patience during these busy times and recommend ordering early to ensure delivery by desired dates. We cannot guarantee delivery by specific dates (such as Christmas or birthdays).

Damaged or Lost in Transit

If your order arrives damaged:

  1. Take clear photos of the damage (package and product)

  2. Contact us within 48 hours of delivery at support@giftworx.store

  3. Include your order number and photos

We will work with you and the carrier to resolve the issue as quickly as possible. See our Return and Refund Policy for more details on damaged item claims.

Contact Us About Shipping

If you have questions about your specific order or our shipping policies, please contact us:

Email: support@giftworx.store
Response Time: Within 24-48 hours on business days

Please include your order number in all correspondence for faster service.